Saturday, March 13, 2010

A Small Report, Episode X

I've been pretty busy, and haven't had time to blog much. I will get back to that a bit later. In the mean time...

TLDR

So I wanted to test mobile broadband, and got a cheap plan. No problems there. However, a few days later the agreement arrives by snail mail; and

it's fifteen(!) pages chock full of legalese, written with a small 0.1" font.

I actually did read it, but seriously guys: If you need fifteen pages to say You can now surf the 'Net, don't behave like a jerk or break the law and everything will be fine, there's something wrong with your customer relations department. Land-line phones are being phased out and everyone will need cells sooner or later; do you really think grandmas and grandpas are going to opt for your service?

I mean, I understand that you want to CYA, but fifteen pages is just, wow. (The fact that you send me the terms only after I've signed the contract was also somewhat amusing.)